Our aim, as a domiciliary care provider, is to promote a way of life for clients which allows them to enjoy to the greatest possible extent, their rights as individuals. We aim to provide care and support in your own home at times and in ways most convenient to you. We have professional principles for the way in which we run our service. Central to these is our belief that the rights of our clients are paramount. The following key principles are fundamental to our work.
PRIVACY & DIGNITY
As individuals it is your right to privacy, to be free from unwelcome attention or intrusion. We understand that everyone receiving domiciliary care may feel anxious by the fact that care workers have to enter their property regularly. All staff are carefully vetted and are required to follow our strict company policy on confidentiality.
The right to dignity involves recognising the intrinsic value of people as individuals and the specific nature of each person’s particular needs. We ensure that all clients have as few care staff assisting them as possible, and we provide an up to date support plan for staff to follow. We involve clients in planning the care they require.
Independence means having opportunities to think, plan, act and take sensible calculated risks with continual reference to others. We ensure this by helping clients to manage themselves where possible rather than becoming totally dependant on others. Where a client chooses we can also involve family and friends.